Is there a way to listen to ticket conversations or trigger a webhook whenever there's a new message?

Hi,

I am looking for a way to get real-time notifications on messages (needs to cover both ends: agent and the user).

Is it possible?

I believe what you are looking for is a conversation integration, previously known as SunCo Webhook. You can find more details here https://support.zendesk.com/hc/en-us/articles/4576083789850-Creating-conversations-integrations-in-Admin-Center

I hope that works for you.

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