Is the Incremental Ticket Export endpoint not provide proper output? | Community
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Is the Incremental Ticket Export endpoint not provide proper output?

  • March 25, 2022
  • 1 reply
  • 0 views
Sandeep12

Hi Team,

I'm working with the connector, to fetch the list of all tickets details base at the time, Using this API GET /api/v2/incremental/tickets/cursor.json?start_time={time}.

What I observed, After creating the ticket, Within the 30 second of time span, after hit the API. When I checked the API response, not able to fetch the newly created ticket.

I observed many times to get the proper response, but I was able to fail. I need to wait for minimum 1 min then only I get the proper response.  

NOTE: I’m using trial version of Zendesk account.

  • Could you please let me know, what I observed the behavior of this API is correct?
  • Is that same limitation is occurring in Enterprise account?   
  •  

Thanks!

    1 reply

    Tipene
    • Tipene
    • April 4, 2022
    Hi Sandeep,
     
    There are many different factors that can influence the amount of time it takes for a resource to be populated and accessible via the API. That said, it generally shouldn't be more than 30sec - 90sec for a resource to be available. This is expected behavior and will be the same regardless of Zendesk plan.
     
    Thanks!
     
    Tipene
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