When I try to programmatically create a ticket using the api/v2/imports/tickets/create_many API endpoint, I get the following error:
Invalid parameter: tickets.0.satisfaction_rating.score must be one of these: good and bad
In this specific case, the satisfaction_rating.score is offered.
The API Documentation says that the field `score` accept a value of "offered", "unoffered", "good" or "bad"
https://developer.zendesk.com/api-reference/ticketing/ticket-management/satisfaction_ratings/
Is there any other workaround?
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If you're including satisfaction ratings when importing tickets, the Ticket Import API does require a satisfaction_rating score of either "good" or "bad". Unfortunately, "offered" and "unoffered" are not accepted parameters for this endpoint. One work around to capture these values on the imported tickets could be to add the values as tags to the tickets, instead.
Feel free to reach out with any questions!
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