Hi, I am new to Zendesk API and am trying to get interaction details within tickets via API. What I am trying to achieve is to get details of sender & timestamp for any responses from either customer or agents, for all the tickets in result set. I saw Ticket Comments provides similar information, but I am not able to apply filters in query parameter like what I can do in Search function. I also saw Incremental Ticket Event Export, but only saw start_ts as the parameter, not sure if I can also apply filters like group:A -tag:B? I also saw option of side load comment for events, but is it possible for ticket? Would like to learn what's the best practice to get a list of Tickets meeting applied criteria along with interaction details of sender&ts? Thanks!
Fredic
last_audits. Tags are not an available option due to the enormity of that table, but you definitely can use groups! This article should give you a good run-down of what the best option for you. Let us know if you have any questions!