I am developing an aplication that helps me sort and classify tickets through webhooks. Whenever a ticket is created via a chat (WhatsApp or Internal Chat) conversation, ZenDesk triggers an webhook that sends some of the ticket information. Then, I use the GET /api/v2/tickets/{ticket_id}/comments method for retrieving the comments in the chat. The problem is that this doesn't retrieve the comments that are in the transcript - this transcript only gets associated with the ticket once it's closed and it has the most vital comments for my aplication. How can I acces this transcript while the ticket is still open?
Integrating Ticket Webhooks and Comment fetching
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It sounds like the new Conversation Log API might be useful to you in this case. Here's a link to the announcement post which outlines the new capabilities, as well as the API reference:
Announcing Conversation Log API release
Conversation Log API reference
If you have any questions, feel free to reach out!
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