Integrate IOS & Android app chat with Zendesk | Community
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Integrate IOS & Android app chat with Zendesk

  • March 2, 2022
  • 5 replies
  • 0 views
J

Hi, I just found this article https://support.zendesk.com/hc/en-us/articles/4408845951002-Embedding-customer-service-in-mobile-apps-with-the-Support-SDK and we want to integrate our own chat that we have in our app (IOS & Android) with Zendesk, is that possible?

Thanks in advance

      5 replies

      Eric27
      • Eric27
      • March 4, 2022
      Hey Javier, 

      You wouldn't be able to integrate it via our SDK. Though would you be able to tell me more about what you're hoping to do? I can then propose some other options for you.

      Thanks!
        J
        • Javier15
        • Author
        • March 4, 2022

        Hi Eric, thanks for your help...
        So our development department have been deploying and app with Xamaring of Microsoft, Xamaring creates the app for IOS and Android by itself.
        This app haves an internal chat that we want to integrate with Zendesk (they don’t want to embed the Zendesk chat, they want to use their own chat in the app) and we need to know what kind of configuration we must use to make this.
        Thanks in advance again.

        Eric27
        • Eric27
        • March 4, 2022

        Hey Javier,

        So you'd like your agents to be able to work via this chat platform from within the Zendesk interface? If so, is this chat platform something your team built or is it a chat product from another company? 

        If it's another chat product, we have a lot of pre-existing integrations available through our marketplace.

        Thanks

        J
        • Javier15
        • Author
        • March 4, 2022

        Hey Eric, thanks again for being so fast,

         

        Yeah its a chat platform that my team is building.

         

        Best Regards!

        Eric27
        • Eric27
        • March 4, 2022
        Hey Javier,

        In that case, once your chat platform is live. You can integrate it into Zendesk by building a server side application to the chat platform. This will allow your agents to be able to answer chats from within the Zendesk interface.
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