We extract call audio, chats, and email transcripts from the Zendesk API to analyze for a customer. We have run into an issue with the chat portion of our extract, and I'm hoping this group can give some guidance how to better use the API.
Our goal is to pull chats only once the ticket is closed, so the record won't have any additional interaction (chat traffic) on it.
Which API would you suggest we use to do this? Our goal is to extract these daily (maybe) for all chats on closed tickets from the prior day.
