Hello,
I'd like to know more about how Zendesk's attachment virus scanner (I suppose is what it would be called) determines how safe a file is. What are the checkpoints this feature looks for? Just wanting a better understanding of this feature, as we've had some email attachments that were safe come through as malicious.
I was referred from this post: https://support.zendesk.com/hc/en-us/articles/4483794022170/comments/6898680166810