Incremental Chats Download --> Start_Time

Hey Jean

Thanks for getting back to me however I had no luck. Changed the '?' to '&' and received the below... start_time is not a recognized as an internal or external command.

Looking forward to your help.

Regards

Brian

Hi Brian,

That is odd, as it seems to be working for me: 

Are you certain that your command is correct?
Could you give it a try in Postman?

The call says "unauthorized", are you an administrator on the account?

Thank you in advance.

Kind Regards,

-JC

Hi Jean

We seem to be making progress! 

The error I got is 'Method not allowed'. I am an Admin. In fact I am already downloading Agents, End Users, Agent Timelines and Tickets... using the same account.

Hi Jean

Ok should have mentioned this however I'm using the CURL for all downloads...

C:\Curl\curl.exe https://www.zopim.com/api/v2/incremental/chats?fields=chats(id,chat_id,started_by,agent_id,assigned,accepted,rating,comment,timestamp,duration)&start_time=1609462861 -v -H "Authorization: Bearer dnT8xeFyTLJ6bxxxxxxxxxxxxx" > D:\Configuration\Zendesk\ChatsData.json

Hi Jean

Ok sorry for this. Changed to GET.

It's giving me unauthorized now when I'm an Admin. Can I check any permissions?

Thanks for all your help!

Hi Jean

I'm using the same authentication method to retrieve the Agent Time Line data. That works fine. It's running on production in fact. However I noticed that if I paste the Agent Time Line into Postman to test using the GET command, I'm getting the same error! 'Unauthorized'. Very strange because this works if I execute in the command prompt. I'm not sure about postman now...

I'm also using this authentication method for the agent list.

Can I send you the exact authentication which I'm using - "Authorization: Bearer dnT8xeFyTLJ6bHDqPddZJH3Lbxxxxxxx"  so you will have the full command or it's useless sending that over?

I'm lost at this stage now.

Thanks for your continuous help.

Hi Brian,

Thank you the update. 

It would be against our policy for you to share with me the Authorization token, but thank you for the offer.
From your update, I guess that the way you entered the authentication in Postman might be wrong, so let's double check this

Could you, in Postman, make sure that you selected "Bearer Token" for Authentication:

If this still does not work, could you select "No Authentication", and manually add the Authorization header, like you would with curl?

Thank you for the tests.

-JC

Hi Jean

I feel so stupid! I'm not familiar with Postman and did not know that I need to enter the "Bearer Token" Authentication in the Authorization tab. I was just pasting the whole URL. It worked in Postman:) You can see the screenshot.

I selected the GET method, pasted the URL and in the Authorization tab I entered the Bearer Token.

I also noted that the timestamp is 2021 as expected.

So I just need this to work in CURL.

Thanks again a lot for your help.

Hi Jean

It worked in Postman however I have NO LUCK in curl. Sorry! 

The authentication works in Postman however supplying it as a CURL command it's still giving me this error.

Regards

Brian

Hello Jean

C:\Curl\curl.exe https://www.zopim.com/api/v2/incremental/chats?fields=chats(id,chat_id,started_by,agent_id,assigned,accepted,rating,comment,timestamp,duration)&start_time=1609462861 -v -H "Authorization: Bearer xxxxxxxx"  

Is this what you mean? I did not specify the output. Still same error!

I am using the Curl command for a number of other APIs, the agent_timeline being one of them, apart from tickets, users etc.

Regards

Brian