I want to create a trigger when a ticket is updated . In the trigger the action would be to call a webhook with updated parameters with its values

Hello @ishwariya

I would appreciate it if you could share what values of your tickets you would like to update using a webhook. Do you want to set values on custom fields? 

Hi Kuba,

I am not using a webhook to update a ticket in zendesk. Instead I want a notification to my endpoint(URL) whenever there is an update to zendesk ticket. 

To explain further, when any field in a  ticket is updated in zendesk, I want my webhook endpoint to be called to say that these are the parameters of a ticket which got updated.

So, I have created a trigger (Ticket -> Ticket is updated) condition and action is webhook call . In the webhook call how do I get to know what parameters got updated 

Is this the right approach ? Because I dont see any Ticket related events to  subscribe and know that such update occurred.

Hey Ishwariya Ganesh!

There is no direct way to detect every ticket field changes via Trigger. For that you need to use the Zendesk Integration Services. There is an event called ticket.CustomFieldChanged for example.