I can't upload my private Zendesk Support app (error message). | Community
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I can't upload my private Zendesk Support app (error message).

  • November 17, 2022
  • 6 replies
  • 0 views
S

Hello All,

I've completed my app, ready for testing in our domain. I have successfully validated it (zcli apps: validate) and packaged it (zcli apps: package).

I have gone into Zendesk admin --> Apps and Integrations --> Zendesk Support apps, then selected the Upload private app button, named the app, and selected the zip file that was created in the tmp folder by the package command.

I am an administrator on the Zendesk domain.

But I get the following error:

Upload Error

Cannot create app: Attachment You are not allowed to upload application/x-wine-extension-ini files, allowed types: (?-mix:\Aimage\/.+\Z), (?-mix:\Atext\/.+\Z), (?-mix:\Aapplication\/(?:javascript|json|ecmascript)\Z), application/vnd.ms-opentype, application/vnd.ms-fontobject, application/x-font-ttf, application/font-sfnt, application/font-woff, inode/x-empty, application/octet-stream, application/xml

Help would be appreciated.

Thanks,

SGL.

    6 replies

    S
    • Simon27
    • Author
    • November 18, 2022

    Just to add... I managed to upload the example xr_app successfully.

    My app consists of several jpg/png/gif files, two .js files, two .html files, and a .css file.

    The manifests in both apps are virtually the same.

    S
    • Simon27
    • Author
    • November 18, 2022

    I've just realised that this might be better as a support request, so I am about to log one.

    S
    • Simon27
    • Author
    • December 1, 2022

    I ultimately solved this, but I'm not certain what the issue was.

    I copied the assets from the folder of the app that was not working to the folder of the test app that was working. With some trial and error -- removing and adding assets, and changing the manifest -- I managed to upload the package.

      V

      Hello! I'm writing a comment because the same error occurred.
      I didn't find any particular cause.
      However, I saved the problem file in a new file and uploaded it, and it was solved.
      Thanks to your writing, I solved it.

      S
      • Simon27
      • Author
      • April 12, 2023

      Hi, I'm glad my comment was helpful to you.

        S
        • Samuel21
        • April 12, 2024

        To the OP, a rogue `application/x-wine-extension-ini` file bundled in your application's ZIP file would likely be related to the hidden `desktop.ini` system file that can appear in Windows projects, but it could be any `.ini` file. Remove it/them from the ZIP and you should be good to go. Thankfully, this does not seem to still be an issue for that file type.

        To aid anyone else who arrives here from a search engine, my version of this error message was:
        >  Cannot create app: Attachment You are not allowed to upload video/MP2T files, allowed types: (list of types)

        In this situation, it was because I had a `main.d.ts` file bundled into my application's ZIP file because the application was written in TypeScript before being compiled by the ZCLI tool. Simply removing any `.d.ts` files in the bundle made the error go away.

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