While connecting to zendesk from qlik, I am now facing 401 Error ,though I used same username and password with basic authentication of schema to fetch the data earlier.
In addition to this I tried api_token for authentication in query header but still I am getting the same error. Kindly helpwiththis
Hi Eric,
1.End points: api/v2/users.json and api/v2/tickets.json, I am also looking forward to fetch data for some custom objects .Kindly provide help on this.
2.The API token was newly created when I tried to connect ..Any idea on how soon it gets expired?
3 .Yes ,I used basic Authentication ,I got to know zendesk does not supports it..but when ever I try new connection I can successfully establish the connection after refreshing it I encountered error after that.I also tried without basic authentication and based on api_token but its throwing same error.
Is there any chance that we could connect over the call?
Yes I am using base 64 encoding auth
Hello! We are having the same issue too. Any update on this? Thanks!
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A few questions:
1. What endpoint are you calling?
2. Have you confirmed that the API token you are using is still active?
3. Are you base64 encoding your basic auth?
Thanks!