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How to use different email addresses to reply

  • June 27, 2022
  • 2 replies
  • 0 views

an81

How to use different email addresses to reply ticket from API?.  I want to create two tickets, but I want to use two difference support email to replay, For example, ticket 1 use email address 1 to replay, ticket 2 use email address 2 to replay.  What can I do to achieve this.

2 replies

Greg29
  • June 27, 2022

Hi there! When creating the ticket, you just need to pass in the recipient property with the support address that you want to use. Just make sure that it is a valid support address in your instance and you'll be all set.


Greg29
  • June 27, 2022
Hi there!