How to trigger user created event in Oauth app | Community
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How to trigger user created event in Oauth app

  • November 3, 2023
  • 4 replies
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Kithiyon

Hi @greg29

I'm a newbie to Zendesk. This is my first app in Zendesk. We are planning to build a paid app for Zendesk.

I want to send a post request to the third-party app from my Zendesk app for every contact creation in my Zendesk account. I have explored your sample apps in your docs. I created the Oauth app because that third-party app supports the Oauth authentication mechanism.

So how can I listen to the user-created event in my Oauth app? And is it possible to create a dynamic settings page? For example, I want to create the input fields based on data from the API request.

    4 replies

    C
    Hi Kithiyon,
     
    For your use case, it may be simplest to build a server-side app.  This would give you more flexibility in dynamically displaying pages based on interactions with external APIs.
     
    Kithiyon
    • Kithiyon
    • Author
    • November 16, 2023

    Thank you @christopher53

    How can I trigger my javascript function in my web app for every contact creation in Zendesk? Does your SDK library have any event APIs to achieve this?

    C
    Hi Kithiyon,
     
    The Apps Framework doesn't have APIs that listen for user creation, but you can create a webhook in Zendesk Support to send a request to the endpoint of your choice on user creation events.
    Kithiyon
    • Kithiyon
    • Author
    • November 30, 2023

    Hi @christopher53

    I will use Webhooks to listen to the user creation in Zendesk. I'm a little confused here. When do I need to register a webhook by making a post request? Does your app framework invoke any functions post-installation? If yes, I will write functionality to create a webhook inside the function that is invoked post-installation by the app framework.

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