I am using the create ticket API from https://developer.zendesk.com/api-reference/voice/talk-partner-edition-api/reference/#creating-tickets link. I could create a ticket using the API. I want to view the fields used in the API like 'via_id' and 'voice_comment' in the UI, so that I can confirm if these fields are populated correctly. Currently I only see ticket body, submitter, requester and few other default fields in the UI but 'via_id' and 'voice_comment' is not shown in the UI. Is there a way to show these fields in the UI or may be any internal/custom object which are mapped to these fields and can be used in the ticket interface?
I was able to create one custom field 'via_id' in the ticket. I want this field to be populated when I create a ticket using the above API.
How to show the fields used in "/api/v2/channels/voice/tickets" in the Zendesk UI.
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You can create custom ticket fields using this endpoint which will then be made available in the ticket's UI. In order to then populate/update these ticket fields you will need the custom ticket field id.
Here is a link to more documentation regarding custom fields and their types.
Hope this helps!