I was wondering if anyone has set up a PIN validation system for Talk. I understand the IVR feature doesn't natively support this. But what I basically would need is:
- VIP customers are given a unique PIN code to be able to get in touch with our phone support team
- The VIP customers would call one Talk phone line and the IVR system would ask them to enter their PIN
- Zendesk would make an API call to check the PIN code against a list (Could it be from a Google Sheet?)
- If the pin doesn't match, it gives a standard "Sorry, your pin number is not recognized, reach out to us via support@support.com)
- If the pin does match, then the call is routed to a specific Zendesk group ID according to the info on that list.
I can't tell if one of the variables here would be useful for this: https://developer.zendesk.com/api-reference/voice/talk-api/ivrs/
Has anyone else set up something like this? Any tips would be appreciated!