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How to reply to specific email address in zendesk ticket using rest api

  • September 7, 2022
  • 1 reply
  • 0 views
J
I have urgent query regarding zendesk api.
I need to send replies to specific tickets and to specific email addresses in the "To" field but using the zendesk api.How can I do using the zendesk api ?
If not , then can we do using the web interface of zendesk?
 
I checked the ticket update api but that does not specify "to" email addresses in payload.
Ref; https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/
Pls advise  very urgent

    1 reply

    Eric27
    • Eric27
    • September 8, 2022
    Hi Jimm,

    I see that you have a ticket ongoing for this question with our support team. They'll continue to support you via that.

    Thanks!
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