how to pull archieved tickets from api | Community
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how to pull archieved tickets from api

  • August 9, 2022
  • 1 reply
  • 0 views
Aditee

Is there any seperate api for archieved tickets??

I am not able to get archieved tickets from below api s mentioned in documentation -

  • GET /api/v2/tickets
  • GET /api/v2/organizations/{organization_id}/tickets
  • GET /api/v2/users/{user_id}/tickets/requested
  • GET /api/v2/users/{user_id}/tickets/ccd
  • GET /api/v2/users/{user_id}/tickets/followed
  • GET /api/v2/users/{user_id}/tickets/assigned
  • GET /api/v2/tickets/recent
  •  

    1 reply

    Eric27
    • Eric27
    • August 9, 2022
    Hey Aditee,

    We talk about this here in our documentation. All of those endpoints are part of the "listing tickets" category of endpoints which don't return archived tickets. I'd suggest using the incremental ticket export endpoints as it'll offer a similar experience to listing the tickets.

    Thanks!
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