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How to post comment in web widget

  • August 10, 2022
  • 1 reply
  • 0 views

Shivprasad

Hi,

I am able to post comment in the ticket using below api

curl https://domain.zendesk.com/api/v2/tickets/3.json \
-H "Content-Type: application/json" \
-d '{"ticket": {"status": "open", "comment": {"public": true, "html_body": "here we go", "author_id": 1234567789 }}}' \
-H "Authorization: Bearer token_here" -X PUT  

However I would also like to post comment in the web comment widget. Is it possible to post comment in the web widget?

Thanks

Shiv

1 reply

Eric27
  • August 11, 2022
Hey Shivprasad,

Unfortunately you can't post comments via the web widget on behalf of customers. 
 
Sorry for the inconvenience