Hi,
I am able to post comment in the ticket using below api
curl https://domain.zendesk.com/api/v2/tickets/3.json \
-H "Content-Type: application/json" \
-d '{"ticket": {"status": "open", "comment": {"public": true, "html_body": "here we go", "author_id": 1234567789 }}}' \
-H "Authorization: Bearer token_here" -X PUT
However I would also like to post comment in the web comment widget. Is it possible to post comment in the web widget?
Thanks
Shiv
Unfortunately you can't post comments via the web widget on behalf of customers.
Sorry for the inconvenience