I am using the Zendesk API to retrieve ticket information, however the json does not contain many of the details that are included in the out of the box Zendesk report - for e.g. the policy number or the claim number. How can I get all the data points using the API?
How to get all the fields in the API response
Hi Mimi,
You can use sideloading to bring in related details like Sla policies and targets.
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