Hello,
Is there a way to find all user's tickets by their email address?
I was looking at the API docs but could not find anything useful.
I either need a webpage that includes all the user's tickets (URL) or just a list of that user's tickets.
Looking forward to hearing from you.
You could definitely retrieve a user's tickets by their email address it would just take a little query work on your end but it can all be achieved using the Search API. You'll probably first want to use the API to retrieve their user id.
Once you have their id, you can use the Search API again to query for all tickets with the requester_id set the desired user id. This should return all tickets for that user.
Here is the documentation for how to query and use this endpoint.
Hope this helps!
Best,
Erica