Hi zendesk team,
I have some issue about conversation in zendesk is recreate again after we move to another page.
So let's say i start coversation in page /home, it's start a new conversation. Then i reply a message. I see in browser network tab, it hit api zendesk.com/sc/sdk/v2/apps/:apps_id/conversations/***38fb4/messages to get the conversations.
And then i move to page /sales and when i open the zendesk widget it start a new conversation again and i check the network it hit api messages but with different conversationId zendesk.com/sc/sdk/v2/apps/:apps_id/conversations/***cc1c2/messages
I assume that is the root cause why the conversation reset, my question is when does this messages api called and what is triggered the conversationId change?
Can you share a little bit more info about the context of your implementation? i.e is this in a Zendesk help center or a web site/app? Are you manipulating the default behavior of the web widget at all using the inbuilt APIs?