To whom it may concern,
I would like to check something about help center API articles in zendesk.
I exported from salesforce and imported information using help center API articles.
In some cases, the URL created in salesforce is replaced by the zendesk URL.
I would like to avoid this behavior. Is there any way to control this part?
Hi Kazuyuki! I'm not quite sure what you mean by this question, could you share an example of what's happening?
Hi Greg.
What we are doing is exporting salesforce knowledge data to a spreadsheet
Then, from the top, we run gas and submit the data to zendesk.
The api to run from gas is as follows
https://developer.zendesk.com/api-reference/help_center/help-center-api/articles/
Create Article and Update Article are used.
The url in the body here is
<a href=“https://{salesforce_domein}.my.site.com/s/article/S00xxx\” target=\“_blank\”>
If the actual URL to be registered is
<a href=“https://{zendesk_domain}.zendesk.com/articles/Knowledge/S00xxx” target=\“_blank”>
Does this move change to
Hi Kazuyuki, I think part of your message got cut off there at the end.
Hi Greg!
We apologize, but there was an error in the machine translation.
I regret that the information sent to you was incorrect. I apologize for any inconvenience.
Correct:
It will change to the above URL, but is this behavior correct?
Incorrect:
Does this move change to
Hi Greg!
Thank you for your response, I understand that there is no such behavior on the zendesk api side.
We are currently checking to see if there is a problem with the gas program we created.
Thank you for your response. Please let me ask again if there is anything else to check.
Zendesk is automatically modifying imported URLs. You need to check your import settings or manually update the links after import. Also, reviewing Zendesk’s API documentation for URL handling or reaching out to their support team could provide a solution.
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So there seems to be something that you're using to convert the files, but as far as I'm aware, we don't have any API that is going to do that. We only process changes that are sent to us and I see you mentioned something about the "api to run from gas", which seems to indicate a third-party tool in the middle. Is this tool what is modifying these files?