https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/
I am using the above reference to assign a group ID to my tickets and it says the datatype is integer however the group IDs are larger than what Int32 supports. If I change it to be a Int64 (long) datatype then I get response 422 on my response.
I found what was causing my response 422 however my tickets are not being assigned to any group
{"request":{"requester":null,"subject":"Group Test","comment":{"body":"This should be assigned to the Technology group.","uploads":null},"collaborators":null,"additional_collaborators":null,"followers":null,"group_id":1500001780362}}According to this page (/api/v2/groups.json) the group_id provided should be mapping the ticket to our "Technology" group. However, when looking at the ticket there is nothing listed.
/api/v2/requests) instead of the tickets API (/api/v2/tickets).Thank you! I have everything working flawlessly now.
I will make sure to give https://developer.zendesk.com/documentation/ticketing/managing-tickets/tickets-vs-requests-apis-how-to-select-the-right-option-for-your-project/ another read :)
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Can you send through an example of the payload you're sending to the API along with a screenshot of the error you're seeing?
Thanks!
Tipene