The time-based incremental exporting API was utilized by us to retrieve the ticket list. But while trying to retrieve records at a certain time, one of our customers is getting timeout errors. We have attempted to reduce the per_page count, but it doesn't help. Could you advise us on what to do in this situation?
Getting timeout error on using Time-based incremental exports
Hi Greg Katechis, Yeah we do have app in marketplace(Workato). We can't share the code snippet as it's confidential. But here is the sample cURL request that you can refer. Also we are not using any proxy.
curl --location 'https://*****.zendesk.com/api/v2/incremental/tickets.json?start_time=171115675' \
--header 'Accept: application/json' \
--header 'Authorization: Bearer *******' \
--header 'X-zendesk-marketplace-app-id: ****' \
--header 'X-zendesk-marketplace-name: *******' \
--header 'X-zendesk-marketplace-organization-id: ****'Login to the community
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Any additional information that you can provide will be really helpful!