Getting ticket attachment links from a webhook.

Hi Roar! If you're looking for the content_url, you'll want to use the ticket comments API and you'll see this returned in the payload:

{
  "attachments": [
    {
      "content_type": "text/plain",
      "content_url": "https://company.zendesk.com/attachments/crash.log",
      "file_name": "crash.log",
      "id": 498483,
      "size": 2532,
      "thumbnails": []
    }
  ]...}

Thanks for the reply.

I tried that but it seems the webhook doesn`t see the formatting of the endpoint as valid yet.
e.g I`ve tried:
https://xxxx.zendesk.com/api/v2/tickets/ticket_id/{{comments}}.json
https://xxxx.zendesk.com/api/v2/tickets/{ticket_id}/comments
etc

If I can point to the comment API, it would be great to have some pointers on how we should structure the json command to list the content_url. 

Hi,

I have the same request as Roar. I would like to send the url attachment file to an external ticketing system.

How can I get the "content_url" for the attachments listed as a part of a ticket comment and send it ?

How to I post the attachment url and wich endpoint do I use for the webhook? 

Thank you in advance for your answer

Frédéric d'Hartoy

Hey @frédéric15,

Just to be sure I'm giving you the optimal solution here, can you explain your ideal workflow in a bit more detail? Webhooks are generally used as a way to send requests to external systems in response to activity on a ticket(s). If you're just wanting to gather data on a batch of tickets and send this to an external system, there are likely more suitable ways to do this instead of using webhooks.

Look forward to hearing from you!

Tipene