Hi Zendesk Community,
It is possible for some configs that a customer sends a mail to an address (let's call it address 1) not properly connected to Zendesk to a second address (let's call it address 2) properly connected in Zendesk.
When the customer writes to 1 in Zendesk we can see if we click on "Show the original e-mail" where the mails have been through (address 1) but where is this data stored ? I guess it might be used with the API but didn't find where yet.
Best regards,
Raphaël
Hi Raphaël! It looks like we pull that from our ticket audits endpoint, but it appears to only be an internal API and not one that you would be able to utilize. Can you tell me more about what you'd like to use this for?
I can definitely reach the ticket audits endpoint for my own account, and I do not work for Zendesk, so I think Greg is putting you on the right track still.
For example, I can see the details about the email sent that opened a ticket, like message-id, ip address, and raw_email_identifier, by hitting the endpoint:
https://yourdomain.zendesk.com/api/v2/tickets/{ticket_id}/audits
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