FlowBuilder - Create Ticket in Off Business Hours | Community
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FlowBuilder - Create Ticket in Off Business Hours

  • September 19, 2022
  • 5 replies
  • 0 views
Gauri11

I am using the FlowBuilder. I want to create a TICKET in Zendesk when user pings in non business hours. 

Refer Screenshot for my FlowBuilder Diagram : https://www.screencast.com/t/2OWoEnbvEH

I am trying to make this Create Ticket API call using ADMIN Credentials; but I still get Http 401 UNAUTHORIZED.

Documentation Ref : https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#create-ticket

Can you please let me know :

1. Where I am going wrong possibly ?

2. What is the point in just gathering details in non office hours when there is no way to Create a TICKET in Zendesk from WITHIN the Flow Builder ?

 

    5 replies

    Greg29
    • Greg29
    • September 19, 2022

    Hi Gauri! It's difficult to say why exactly you're getting a 401 in this situation without more details. Could you let me know what the subdomain is for your Zendesk instance?

    Gauri11
    • Gauri11
    • Author
    • September 20, 2022

    Sure..It is paylaternetworks.zendesk.com

     

    Greg29
    • Greg29
    • September 20, 2022

    Thanks for sharing that. I took a look and I see that you are not listed on that account. Please have the owner add you to the account with your own admin login and if you continue having issues after that, please let us know.

    Gauri11
    • Gauri11
    • Author
    • September 21, 2022

    Hi Greg,

     

    Thanks for your response. But I am accessing my owner account credentials to make those API Calls. This is my personal ID whereas the one used to make API Calls is my Zendesk Account Admin credentials. Hence I raised this ticket; that despite using Zendesk Account Admin  credentials by accessing the Zendesk account with the same admin credentials; I am still unabel to make calls and I get an Http 401

     

    Greg29
    • Greg29
    • September 21, 2022
    Totally understand where you're coming from, however I can't investigate the specifics of what is causing this problem for you if you are not listed on the account. Otherwise anyone could say that they're on an account and we could potentially provide information to the wrong people. The only way for us to investigate an issue like this is to have the people on the account contact our Advocacy team directly.
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