External Chatbot Integration with Live chat agent Dashboard of Zendesk | Community
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External Chatbot Integration with Live chat agent Dashboard of Zendesk

  • June 14, 2022
  • 1 reply
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Devam

I have a chatbot, that is used in many websites out there. I want to configure Zendesk Live chat Dashboard with my chatbot so that when any end-user wants to get connected with an agent through my chatbot. I must be able to send conversation occurred in the chat widget via API or webhook to Live chat agent Dashboard of Zendesk. The agent can answer the end-user through Live chat agent Dashboard of Zendesk.

I have already tried various methods such as  LiveChat -> Chat API -> Create Chat. But this only creates an offline message. An offline message cannot be used to make a communication between end-user and agent.

Is there any way to implement this? As I have noticed hellotars.com is already using this functionality and I want to implement the same.

PS: I'm not looking for using Zendesk chat widget. I have my own Chatbot platform to create a chat widget.

Thank you for your valuable time =) 

    1 reply

    Greg29
    • Greg29
    • June 15, 2022

    Hi Devam! Your best bet in this situation would be to utilize Sunshine Conversations, specifically with the Switchboard API. This particular section here might give you some additional context for how you would want to implement this with Zendesk. There is a lot to unpack within those links, but I think that it should give you a good indication as to whether or not that will work for your needs! Drop us a line if you have questions around the specifics.

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