Hi there, I'm using the ticket_metric_events endpoint and I'm willing to, somehow, reproduce the SLAs dataset through APIs.
I'm studying the result data layout but I don't understand the meaning of the "measure" event type? What does it mean?
Thanks
Event type "measure"
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The "measure" event type is essentially an amalgamation of the events relevant to that particular metric. This event type is used for reporting in Zendesk Explore only and can be ignored in the context of pulling metrics via the API.
Feel free to reach out with any questions!
Tipene