Can I escalate from sunshine conversation to live human agents? I would like to send to Salesforce or Live person chat platform if possible. Any connectors that will help with this?
Escalate sunshine conversation to live human agents on Salesforce
Hi Manoj! You can read about the capabilities of what is and isn't possible in our docs here! Specifically, you probably want to focus on this section for handing over to a third-party system.
Thank you
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