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Errors Submitting App

  • February 15, 2023
  • 4 replies
  • 0 views
S

Hi,

I've completed an app and wish to submit to the marketplace. I have registered my organisation and am using the 'Submit App' section on apps.zendesk.com.

However, I am getting this message on validation:

1 error must be addressed before proceeding
Assets: Screenshots - Please provide at least 3 screenshots

The only place I can see to define where screenshots are stored is in the README.md file, where I have typed the following:

### Screenshot(s):
screenshot1.png
image004.jpg
image006.jpg

(These image files are in the assets folder.)

Can anyone advise how to fix my issue?

Thanks.

    4 replies

    Tipene
    • Tipene
    • February 15, 2023

    Hi @simon27,

    The screenshots need to be in a .png format to be processed correctly. It looks like the first image you have is a .png, but the following are .jpgs. If you change the format of the other two images, that should fix the error. Here's a link to the docs which go in to more detail:

    https://developer.zendesk.com/documentation/marketplace/building-a-marketplace-app/create-app-brand-assets/#screenshots

    I hope this helps! Let me know if you have any questions.

    Tipene

    E
    • Eric47
    • February 15, 2023

    Also, per the instructions Tipene linked, the filenames should be as follows:

    screenshot-0.png

    screenshot-1.png

    screenshot-2.png

    S
    • Simon27
    • Author
    • February 15, 2023

    Thanks @tipene

    I've managed to submit the app now. I accidentally started the screenshot names with -1 rather than -0 (as kindly advised by @eric47). Hope this is not an issue.

    The app submission seems to have called itself "Zen Tunes". Is this something I've accidentally left in, or do submissions get code words assigned for their name? I can't seem to edit this.

    Tipene
    • Tipene
    • February 16, 2023

    The “Zen Tunes” name you’re seeing is likely being pulled from the en.json file within the translation directory of your app, and/or the manifest.json file. You'll need to update the values in these files for it to display as you intend it. You’ll also want to update the screenshot file names to the format Eric outlined above, otherwise you’ll find that some images will be ignored.

    Once you’ve done that, you can resubmit the app following the steps outlined here.

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