hi everyone,
I get this error message, and I cant figure out why its happening, what it is or how to fix it.
The error comes whenever i try to send a GET api request from Voiceflow to Zendesk. However, it now works with some Zendesk accounts, even though i literally just dublicated all my work.
This is the error:
{
"error": "Couldn't authenticate you",
"VF_STATUS_CODE": 401,
"VF_HEADERS": {
"cache-control": "no-cache",
"cf-cache-status": "DYNAMIC",
"cf-ray": "8a2911958aee07bc-IAD",
"connection": "close",
"content-length": "37",
"content-type": "application/json; charset=utf-8",
"date": "Sat, 13 Jul 2024 11:52:45 GMT",
"nel": "{\"success_fraction\":0.01,\"report_to\":\"cf-nel\",\"max_age\":604800}",
"report-to": "{\"endpoints\":[{\"url\":\"https:\\/\\/a.nel.cloudflare.com\\/report\\/v4?s=Vvr1VsgoGw7wbDurfdSGYbf98d5nzKPdpI2p9l1x2BUeBlJ4C5fjn9cmgzlPwYWSxprHul0s5AH%2BXNxgvrWWegS%2BfeR1cJ2JR%2Bm2bin3QhdPw5CtnH2gU%2FO3RmsOtkqFqog7TAFaNnWqsA%3D%3D\"}],\"group\":\"cf-nel\",\"max_age\":604800}",
"server": "cloudflare",
"set-cookie": "_zendesk_cookie=BAhJIhl7ImRldmljZV90b2tlbnMiOnt9fQY6BkVU--0bf2100788cb010d0183feca16aaf88ccaf719ca; path=/; expires=Sun, 13 Jul 2025 11:36:26 GMT; secure; HttpOnly; SameSite=None, __cfruid=cbe1708a39039c250908d1172014ba846ff02a78-1720871565; path=/; domain=.muramurahelp.zendesk.com; HttpOnly; Secure; SameSite=None",
"strict-transport-security": "max-age=31536000; includeSubDomains",
"www-authenticate": "Basic realm=\"Web Password\"",
"x-request-id": "8a2911958aee07bc-IAD",
"x-runtime": "0.046366",
"x-zendesk-api-gateway": "yes",
"x-zendesk-origin-server": "classic-app-server-595c84dfd-jsc55",
"x-zendesk-zorg": "yes"
}
}