We'd like to only use the #note or #private mail API call to be for that one response, not as a toggle for the entire thread and all future responses.
Enabling the mail API call #private or #note to be for single-response use
Hi Tipene, I've reviewed the article, but I don't think any of those apply. I've ensured through our admin panel that agent comments vie email are public by default, and non-email conversations are public by default. Can we make a ticket for this? Our communications are not returning to the public default after using #note for one response.
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Thanks for reaching out!
I've tried to replicate the issue that you're running in to but it seems to be working as expected on my end i.e the ticket returns to default public on the next reply after using the #note or #public false command. Can you take a look through this link and see if any of these apply?
https://support.zendesk.com/hc/en-us/articles/4408842992538#topic_bhg_qzk_fhb
Let me know if that helps!
Tipene