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Embedding Zendesk Web Widget and getting 400 Bad Request Error

  • January 20, 2026
  • 1 reply
  • 0 views

Hello!
I am embedding Zendesk Web Widget in the application. The embed is simple:
<script id="ze-snippet" src="https://static.zdassets.com/ekr/snippet.js?key={myKey}"> </script>.
The script is executed; the ze-snippet object is created and it makes a request to the https://ekr.zdassets.com/compose/{myKey} but the response 400 Bad Request. 
Can you highlight please any points I might have missed with the Widget?

 

1 reply

Greg29
  • January 20, 2026

Hi Valerii! We will need more info than this to see what the issue may be and you'll want to work with an Advocate who can ask you questions about your specific setup. Reach out to that team following these instructions and they'll get you sorted!