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Download recording from inbound call

  • February 11, 2025
  • 1 reply
  • 0 views
Ron16

I'm trying to download a recording using the API. Support provided this link for downloading the recording, but it looks like it only supports DELETE and not GET. I tried to use a get and getting 

{
   "error": "InvalidEndpoint",
   "description": "Not found"
}

 

I would like to be able to download individual call ID recordings from the API but have not been able to find an API to support request. Does anyone know how to accomplish this with the API? 

 

    1 reply

    Greg29
    • Greg29
    • February 11, 2025

    Hey Ron, sorry about that, looks like they gave you the wrong link. To get the URL of a recording, you actually need to use the List Comments endpoint (and the corresponding ticket ID of the call) and retrieve the URL from the `recording_url` property that will be returned.

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