Hello, I would like to use python script to download articles that are located on address such as.
https://support.example.com/hc/en-us/sections/224112129274-Knowledge-base.
U used following tutorial but it did not work for those articles I need it downloaded whatever was available at
Endpoint = zendesk + '/api/v2/help_center/{locale}/articles.json'
Hey starskiin3d, you can download ALL articles using this script that creates a csv file with them:
import requests
import pandas as pd
email = "name.surname@mycompany.com/token"
token = "XXX"
zendesk = "mycompany"
credentials = (email,token)
url = f"https://{zendesk}.zendesk.com/api/v2/help_center/articles"
articles = []
while url:
response = requests.get(url,auth=credentials)
data = response.json()
df = pd.DataFrame(data['articles'])
articles.append(df)
url = data['next_page']
all_articles = pd.concat(articles)
all_articles.to_csv('all_articles.csv')
To download only the articles in section number 224112129274 you can use the same script but modifying the url:
url = f"https://{zendesk}.zendesk.com/api/v2/help_center/sections/224112129274/articles"
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I'm sorry to hear that you had issues while following our tutorial. Let me go ahead and pull you into a ticket to get a better idea of your use case and review some code samples.