Does the team support plan include the functionality of receiving APIs from external applications in order to look up users by email, create users and create tickets?
Does the team support plan include APIs?
Hi Jim! While you do have access to all of the Zendesk APIs that are available at your plan level, building custom apps and integrations is only available on the Professional and Enterprise plans. You can see more about our feature breakdown in this link.
It would just depend on how you're calling those APIs. Could you give me an example of the workflow that you're looking to accomplish along with the relevant APIs so that I can give a better answer?
Hi Greg,
Thanks for the reponse.
The APIs are inbound to Zendesk (abbreviation = ZD)
They are related to subscription management.
FastSpring is my subscription billing provider (abbreviation = FSP) . It sends billing-related notifications to my SaaS application (abbreviation = AMP) which then sets up or modifies subscriptions to AMP.
AMP forwards that information to ZD so that it's all in one place and I don't have to do separate reporting from AMP.
The APIs to Zendesk do the following:
- Inquire if a new subscriber to AMP already exists as a user on ZD, by email address
- Adds a new user to ZD if they do not already exist
- Forward information to ZD that comes from FastSpring to AMP (gain, so that the FastSpring events end up in ZD where they are easy to review)
- These are tickets with HTML text that holds variables from FSP and AMP
- Report errors in subscription processing within AMP as HTML tickets to ZD
Hope that helps. Hope you can get back to me by Monday PM, as my ZD subscription renews on Tuesday, and I'd like to make the change before then.
Thanks,
Jim
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Hi Greg, thanks for the response. Just to clarify, I only need those inbound APIs and their responses. Are those separate from custom apps and integrations, which I don't believe I have now.
Jim