Hi, Can we disable custom field from all tickets? I want to show a custom field on ticket but restrict user to edit it from front-end.
Is it possible from requirements.json file or from Admin center?
Disable custom field on ticket
Hi Manisha! You can do this from the UI or via the API with this boolean.
Hi,
The above links are for help center. But I want to show a field on Zendesk ticket UI but disable for all agents and admin.
Ah, in that case you'll need to do this with a ZAF app in the ticket sidebar location with this action.
This worked for me. Thanks
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