I went ahead and spun up a little Zendesk App with the script for bulk deleting all tags from all users. I also included a script for deleting all tags for a specific user.
@erica26 you make building an app look so easy! Thanks for sharing this. As a beginner it could prove really helpful to model an app like this for other things 😄
You're welcome @sphen11! I'm glad it's helpful. It's super bare bones so a lot of potential to develop more with it. If you any ideas for apps or projects please feel free to share them! Our team would love to tackle them.
I took a look at the app and it is working as expected. I am showing the tags are deleted after submitting the request. Only thing is you need to manually refresh the page to see the changes. Very unfortunate, I know. I did spend some time trying to see if there was a way to force reload from within the app during/after the request. However, it isn't possible since we're executing within the iframe and we're unable to access the origin of the page itself.
Apologies for the delay! I can help with that. I'll spin up something for you in a bit that you'll be able to use and apply to your use case.
Best,
Erica - Dev Support