Hi Zendesk community,
I tried to delete ticket via a trigger and a URL but I cannot find a way, I know the issue is on the URL parameters but I cannot find the right syntax and there is not documentation at all about how to do it.
If I try like this it works:
but in triggers and automations it's mandatory to fill the key (the left text box) and the value (the right text box)
You don’t need the URL parameter, you can just have {{ticket.id}} instead of ticket_id at the end of the URL and it should work. Update the URL to do that and remove the parameter from the trigger and try it out
Hi Jack!
You're right I tried and it works this way,
Thank you very much
Best regards,
Raphaël
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