Customization of Zendesk chat header in MAUI

Hi @gnanapriya,

The title of the chat widget can be set directly in admin center. Select channels on the left, then messaging. Click the specific widget you're looking to update, then select the style tab where you'll find the title field. 

Here's a link to an article with more details:

https://support.zendesk.com/hc/en-us/articles/4500747797914-Configuring-the-appearance-of-the-Web-Widget

I hope this helps!

Tipene

Hi Tipene,

Thanks for the update.

Do you have any idea why the name car comes as chat name & header(PFA)? Also, Im not getting connected to any people in chat.

The default value of the title is the brand name, so it's likely that this was changed in your admin center at some point in the past.

With regard to not getting chats connected, are you seeing any errors in the console at all?

Thanks!

Tipene

No errors in the console. Will user able to connect someone via chat in trial account?

That helps. Thanks Tipene.

For some reason, The Chat bot in my web app displays pre-filled entries with Name and MailId like below,

But in my mobile app, those entries are blank. Actually, i need pre-filled entries for Name and Mail Id in my mobile app as well. I'm using same account for both mobile and web application. 

Why is this happening? Do we need to update any fields for mobile specific configuration? 

Regards,

Priya

FYI, Below is my HTML code via which i triggered chat view in MAUI app.

Hey @gnanapriya,

To confirm, are you wanting to ensure that the prefilled details are appearing on the mobile application as well as web?

Hello Tipene,

Yes. But prefilled details are not appearing in mobile as of now.

That's my concern.

Not sure what has gone wrong.