Hello!
I need assistance here:)
How to create a trigger that will count messages in Zendesk Chat and add a tag to that ticket at the end of the chat?
I need a tag "10-30 msg" for example, for chats where we had 10 to 30 replicas from an agent or just in total. Is it possible to make such a trigger via the developer tool in Chat Triggers or somehow via Admin Console?
Creating a Trigger/Chat Trigger for count Chat messages
Hi Eric,
I want to filter chats for evaluation using this tag. I don't want chats that are too small or too big, so I'd like to have the tag on chats with a total number of replicas between 20 and 60.
Why do I think this way? Because in Scorebuddy I can filter using tags. It would be very helpful for me.
Thank you!
Will try this way:)
One last question, please. Is it possible to limit the number of words or characters an agent can send to a customer in a chat? For example, like on Twitter - 140 characters.
Hey Mykola,
Unfortunately, I can't think of a way to accomplish this. Apologies!
Have a great day.
Unfortunately, I can't think of a way to accomplish this. Apologies!
Have a great day.
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Unfortunately this isn't possible natively. What are you hoping to accomplish with this?