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Create ticket with initial *internal note*.

  • November 20, 2023
  • 2 replies
  • 0 views
Kfir11

Hey,

i'm trying for too much time to create a ticket with an api call from our app to Zendesk, but with first "internal note".

I tried to add the property to the json request: 

`public: false'

but with no luck.

It just keep creates the ticket with initial public note,

can anybody put light on what's wrong?

    2 replies

    V
    • Vj20
    • November 21, 2023

    Hi @kfir11 - this is a limitation im prettty sure. I had the same issue and we had to use a dummy first comment. 

    Kfir11
    • Kfir11
    • Author
    • November 21, 2023

    @vj20

    What limitation?

    Did you manage to solve it?

    if yes, how can I overcome this limitation?

    I tried to follow this link steps because I thought maybe it something that comes from the admin panel:

    https://support.zendesk.com/hc/en-us/articles/4408842918298-Enabling-and-disabling-private-ticket-creation

    but I don't have the 'Allow first comment on tickets to be private' at all.

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