Create Satisfaction Rating is not Authorised for end user | Community
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Create Satisfaction Rating is not Authorised for end user

  • June 29, 2023
  • 6 replies
  • 0 views
Gowtham11

I'm getting exception when creating a Satisfaction rating via API using end-user creadentials.

{"error": "Couldn't authenticate you"}

I have enabled the CSAT (Customer satisfation) in zendesk admin as well. 

curl --location 'https://betterplace1637.zendesk.com/api/v2/tickets/96/satisfaction_rating' \

--header 'Accept: application/json' \

--header 'Content-Type: application/json' \

--header 'Authorization: Basic Z293dGhhbS5zMUBiZXR0ZXJwbGFjZS5jby5pbjpwYXNzd29yZA==' \

--header 'Cookie: __cfruid=cd69c3855a62c000edc6d994b776317944277aa0-1688037699; _zendesk_cookie=BAhJIhl7ImRldmljZV90b2tlbnMiOnt9fQY6BkVU--459ed01949a36415c1716b5711271c3d08918307' \

--data '{"satisfaction_rating": {"score": "good", "comment": "Awesome support."}}'

Refer:
https://support.zendesk.com/hc/en-us/articles/4408886173338/comments/5869587681434

    6 replies

    C
    Hey Gowtham,
     
    Is your test user verified?  Also is your Help Center activated and accessible to end-users?  Just a quick note: I recommend changing this user's credentials since they were shared publicly in this post.
    Gowtham11
    • Gowtham11
    • Author
    • June 30, 2023

    Yeah its a verified user and i have enabled the CSAT as well in the admin settings. I tried with agent credentials also, but help Center is not activated for End User.

    https://<subdomain>.zendesk.com/hc/admin/general_settings

    Gowtham11
    • Gowtham11
    • Author
    • June 30, 2023

    Seems like "end user" Basic authentication is not authenticated to edit or modify the tickets via api. i tired editing the ticket it also returns the same response. Will there be any setting to allow the end user to access the api's via Basic Auth ? If i try editing via agent token it is working fine. 

    C
    Hi Gowtham,
     
    I've created a ticket to work with you in greater detail on this.
    Gowtham11
    • Gowtham11
    • Author
    • July 13, 2023

    Hi Christopher,
    I can able to create the rating via api's, seems like agent is not allowed to rate the ticket. I tried with agent credentials (earlier) and the ticket should be on solved status. So this might be misunderstanding from my end. I tried after few days by solving a ticket with end-user credentials. it works fine now.

    C
    Hi Gowtham,
     
    That's correct.  These are the conditions necessary for allowing a successful rating.  I'm glad to hear everything is working for you.
    Terms & ConditionsCookie settingsAccessibility statement