Hi
I want automatically to create a Jira ticket from Zendesk based on certain conditions and link the created Jira ticket in Zendesk in the Zendesk/Jira integration.
Currently, I have created a trigger which triggers a webhook. The webhook creates a new Jira ticket via REST API from Jira. But I cannot link the created Jira Ticket in Zendesk. In the response from the Jira API call from the webhook, I would even get the Jira ticket ID (tested manually and outside from Zendesk), but I can't process the response in Zendesk.
Is there any way without paid applications like Jira Automation or Script runner to solve the problem?
Thanks for your help!
You could write a middleware that the handles the webhook from Zendesk, creates the Jira issue via API. Then when the response from Jira is received, you could take that response and update Zendesk with it via an API request to the ticket.
Hope this helps,