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Create a ticket and specify a brand

  • February 7, 2023
  • 3 replies
  • 0 views
Kirill13

I want to create a ticket via post reqyest "api/v2/tickets.json" and specify a brand (we have two of them). What field to json I shall add? I've tried to add "brand_id", but looks like this field is only suitable for get, not post request

    3 replies

    Amie11
    • Amie11
    • February 8, 2023

    Hey @kirill13,

    I ran a quick test for you and "brand_id" does work in the POST ticket creation API call. My test was successful. 

    {

    "ticket": {

    "comment": {

    "value": "test creation via API"

    },

    "brand_id": "7132987"

    }

    }

    Above is the basic JSON I used in my test and it created the ticket aligned to the brand ID I input in the JSON

     

    Let us know how you go. :)

    Kirill13
    • Kirill13
    • Author
    • February 8, 2023

    Hi. Unfortunately, it does not work. Ticket still go to the default brand instead of new one (tried to change url as well)

    Amie11
    • Amie11
    • February 8, 2023

    Heya, I think you should reach out to Zendesk Support directly from here so they can help you further with this one. :)

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