I am trying to create a chat integration with zendesk for a custom app. I would like the integration to allow users to send messages and be able to receive responses in their app. The integration should preferably e REST API based and allow webhooks for sending and receiving messages. I have tried following the ZIS tutorials but these seem to only allow creation of tickets. I want to be able to receive responses to tickets in a webhook and also enable interaction with zendesk chatbots. I need help to achieve this.
Create a chat integration
Hi James! Specifically using chat within the Zendesk APIs, the closest thing we would have is the Chat Conversations API. There are a few reasons you wouldn't want to use this, but the biggest issue for you is that you'd need to use a WebSocket connection to send messages.
We do also have Sunshine Conversations as an available option, specifically the Switchboard API. This will meet your requirements except for one downside...you would need to purchase Sunshine Conversations separately from your current product. Additionally, if you were building this as a marketplace app, it would only be available to accounts that have Sunshine Conversations available to them.
Let me know if you have any questions about this!
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.