Hello Community,
I'm using the php client from github to create tickets from our portal.
$newTicket = $client->tickets()->create([
'subject' => 'The brown fox jumps over the lazy dog',
'custom_fields' => array( "dateofdeparture"=> "2022-11-23 17:50"), /*NOT WORKS*/
'comment' => [
'body' => 'Lorem ipsum dolor sit amet, consectetur adipisicing elit, ' .
'sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.'
],
'tags' => array("33"), /* WORKS */
'priority' => 'normal',
]);
I need your advice on how to use custom fields (or an other way) within the ticket (no dropdown select), I should save other user fields such as the internal id of the request made or other ids that need to be mapped.
How do you recommend implementing custom data/fields? Is it possible to show only some of them in the zendesk backend?
Do you have any reference documentation? from the research I carried out I have not correctly identified a solution but only "patches" that solve the problem not so nicely.
Greetings
This wrapper has been unmaintained and unsupported for quite a few years (We talk about this here). If you're still wanting to use this I'd suggest checking out this example that a user threw together for creating tickets with a custom field.
Thanks