Conversation API can not start agent session, internal server error. | Community
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Conversation API can not start agent session, internal server error.

  • May 20, 2022
  • 3 replies
  • 0 views
Pakpoom

Hello,

I try to start agent session using conversation api and it always return the below error:

{"errors":[{"UUID":"687d6605-0035-4a3b-842d-25ffad67a954","message":"<html>\r\n<head><title>500 Internal Server Error</title></head>\r\n<body>\r\n<center><h1>500 Internal Server Error</h1></center>\r\n<hr><center>nginx</center>\r\n</body>\r\n</html>\r\n","name":"UNAUTHORIZED"}],"data":null}

I create oauth token with scope "read write chat" and try with below instruction:

Thank you

 

    3 replies

    E
    • Erica26
    • May 24, 2022
    Hi Pakpoom,
     
    To make sure your OAuth token is valid, can you confirm if you used this linked OAuth flow to generate your token?
     
    Best,
     
    Erica
    Pakpoom
    • Pakpoom
    • Author
    • May 25, 2022

    Hi Erica, 

    Thank you for your reply. I generate the OAuth token using the steps from your link and I also add my comment there. There are others who get the same error like me but there is no answer that 's why I have to separate to ask in the new post.

    Regards,

    E
    • Erica26
    • June 3, 2022
    Hi Pakpoom,
     
    That definitely is odd then. To better assist you, I went ahead and created a ticket for you. Please be on the look out for that correspondence via email.
     
    Best,
     
    Erica
     
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